Refund policy

RETURNS POLICY

Cancellation Policy

You can cancel your Gymshark purchase within 15-minutes of placing your order by logging into your Gymshark account and hitting the 'cancel order' button.

After the 15-minute window, we're unfortunately unable to cancel your order will be locked into our warehouse system preparing to dispatch.

If you don't have a Gymshark account, I'm afraid we're unable to cancel your order prior to dispatch. This does not affect statutory rights.

After 15-minutes, it is too late to cancel the order and you'll need to follow our returns process.

Returning an item

The following countries are currently eligible for free returns; United Kingdom, USA, Canada, France, Germany, Austria, Australia, New Zealand, Ireland, Finland, Denmark, Norway and Sweden. All other countries are subject to returns shipping costs which may vary.

If you are not completely satisfied with your purchase, you may return the item(s) you purchased in their original condition within 30 days of delivery. Upon receipt of the item, the purchase price will be refunded. Your shipping is only refunded if all items within the order are returned.

All returns must be registered through our returns portal, ReBOUND. This is to ensure the returns process is as speedy and simple as possible.

I have received a faulty item

In the event you have received a defective item, please contact our support team immediately with the following information:

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support.

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

I have received the wrong item

In the unlikely event you have received the wrong item, please contact our support team immediately with the following information:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you have received
  • A photograph of the item you have received